FAQ & POLICIES

FAQ

WHERE AND HOW CAN I PURCHASE TICKETS?

To purchase tickets in-person visit the Phoenix Raceway Ticket Office (open Monday-Friday, 8 a.m.-5 p.m. MST, closed holidays) located at 125 S. Avondale Blvd., Suite 200, Avondale, AZ 85323. To purchase tickets over the phone, call the Phoenix Raceway Ticket Office at 866.408.RACE (7223). To buy tickets online, click here.

IS GENERAL ADMISSION SEATING AVAILABLE? WHAT IS THE HILLSIDE?

Yes! Phoenix Raceway Hillside general admission seating is available Sunday of race weekend. It is recommended that guests who purchase Hillside tickets bring a chair or blanket to sit on, as there are no actual seats on the hill. Entrances for the Hillside are located at Gate 9 and Gate 11. Full-size coolers are allowed on the hill but cannot contain glass containers or alcoholic beverages. Food and portable toilets are located nearby. Hillside tickets may include admission through the reserved grandstand gates (Gates 2-5) for access to the Midway. For accessible seating please call the Phoenix Raceway ticket office at 866.408.RACE (7223) or click here.

HOW DO I GET INTO THE PIT AND/OR GARAGE VIEWING AREA FOR THE NASCAR RACES?

The FanShield Infield Experience Pass is required for any fan to enter the pit area. Fans with an infield wristband have access to the fan side of the garages. You may purchase access to The FanShield Infield Experience by calling 866.408.RACE (7223) or by clicking here.

Pit availability depends on the on-track activity schedule. Smoking and alcoholic beverages are prohibited on pit road at all times. Guests must be mindful of security and NASCAR officials while on pit road. The FanShield Infield Experience Pass access depends on the specific event weekend. Per NASCAR, Minors (17 and under) admitted in the Pit area on Sunday only and must be accompanied by an adult or legal guardian.

On Sunday, The FanShield Infield Experience allows access to pit road and the area around the Pre-Race Stage. Access to pit road, excluding direct access to the race cars, is allowed up to 1 hour before the start of the race.

NASCAR controls garage access on their race weekends, meaning Phoenix Raceway does not sell garage passes.

CAN I BRING KIDS 17 & UNDER TO THE RACES?

Yes! Kids 17 & under are required to have tickets each day in the grandstands. Kids 12 and younger will enjoy free admission on the Hillside when accompanied by a ticket-holding adult. To learn more about junior pricing on tickets and INfield access or free tickets on Friday & Saturday, call the Phoenix Raceway Ticket Office at 866.408.RACE (7223) or click here.

ARE THERE RV ACCOMMODATIONS? HOW DO I GET A SPOT?

Yes! To inquire about a spot for the upcoming race weekend, call 866.408.RACE (7223). For more information on camping maps, rules and regulations, and RV services, please click here.

WHERE CAN I PICK UP CREDENTIALS & WHAT ARE THE TICKET OFFICE'S HOURS? ?

If you have applied for -- and have been approved to receive -- official race credentials, you can pick them up at the Credential Office at the Phoenix Raceway administration office (125 S Avondale Blvd, Suite 200, Avondale AZ 85323). Your photo ID will be required to retrieve your credentials. Note: You cannot pick up credentials for anyone other than yourself.

The ticket office at the Phoenix Raceway Administration Office is open from 8 a.m. to 5 p.m. local time, Monday through Friday.

During race weekend tickets can be purchased at-track at the Ticket Office at Gates 3. The ticket office is open when gates open until approximately halfway through each day's race. Hours are subject to change, so please call the ticket office at 866.408.RACE (7223) to verify hours on race weekends.

DOES PHOENIX RACEWAY HAVE A WILL CALL WINDOW?

Yes! "Will Call" is for tickets purchased/paid for in advance but not received before the race. The Will Call window is located at the Gate 3 ticket office and opens on Friday of the race weekend. A photo ID is required to pick up tickets at Will Call and only the person whose name appears on the ticket account may pick up the tickets.

PUBLIC ADDRESS SYSTEM SIMULCASTED AT THE TRACK?

Phoenix Raceway’s track public address system is simulcast on 88.5 MHz FM. This can be tuned in with any standard FM radio/headset.

WHAT'S THE BEST WAY TO GET TO THE TRACK?

Phoenix Raceway (track) is located at the following address:
7602 Jimmie Johnson Dr.
Avondale, AZ 85323

The track is approximately six miles south of Interstate 10 at Exit 131. It's located just south of the corner of Avondale Blvd. and Southern Rd. You can receive traveler information from the Arizona Department of Transportation by calling 511 or visiting az511.com.

HAVE CAMPING, HOSPITLITY WITH PARKING, OR TICKETS WITH PARKING PASS?

You will pick up your pass at track. GEICO Gecko Flats will be at Entry G and GEICO Gecko Dunes & Trails will be at Entry M.

DO YOU OFFER ADA PARKING OR INFORMATION?

We do! Learn more about our accessible (ADA) information here!

JOYRIDE GOLF CART TRANSPORTATION

Information for 2021 coming soon.

WHERE CAN I GET PHOENIX RACEWAY SOUVENIRS?

Phoenix Raceway has numerous souvenir stands throughout the track offering collectibles, apparel, and more. These stands feature merchandise from all of the top NASCAR Cup Series, NASCAR Xfinity Series, and NASCAR Camping World Truck Series drivers and teams. Find merchandise for your favorite driver or team at the Merchandise Haulers inside the gates on the Midway during NASCAR Race Weekends.

ARE SOUVENIR PROGRAMS AVAILABLE?

Yes! Race weekend programs are packed with information and original articles about the featured races. The cost of a souvenir program varies from race weekend to race weekend. Program kiosks are located throughout the Midway.

DOES PHOENIX RACEWAY WORK WITH ANY AMBASSADOR PROGRAMS?

We do! Pollen is an approved ambassador program operator for Phoenix Raceway.

GATE / TICKET POLICY

GRANDSTAND POLICY
REFUND POLICY

The date and time of the event(s) listed are subject to change by Phoenix Raceway and/or the sanctioning body of the particular event.  The ticket holder assumes responsibility for verifying the dates and times of the event(s) prior to travel or other arrangements in connection with the event(s).  Phoenix Raceway does not offer refunds or exchanges of any tickets.  All sales are final.  If an event has been impacted due to the current coronavirus situation, please click here for the updated coronavirus ticket policy.

NASCAR Championship Weekend // November 5-7, 2021

March NASCAR Weekend // TBD*

NASCAR Championship Weekend // November 4-6, 2022

*Tentative and subject to change

GUEST SERVICES // LOST & FOUND
EMERGENCIES AT TRACK

For life-threatening emergencies call 911. There also will be uniformed law enforcement officers, medical teams, and guest services representatives (wearing a red vest or a blue vest) positioned throughout the facility to assist you if your situation does not require an immediate emergency response.

FIRST AID STATIONS

There are three first aid locations inside the grandstand gates. Located in section 117 and 148 on level 3 on the grandstands. Additionally, there is a location in The INfield.  These facilities are open to the public when gates open each day, one-hour post-race. Care center outside gate 5 is open 24-hours throughout the race weekend, beginning Friday at 8 a.m. through Monday at 6 a.m.

All first aid locations provide all levels of pre-hospital medical care, from basic first aid to advanced cardiac and trauma life support.

NON-EMERGENCY SITUATIONS

For non-emergency related guest service needs call 623.772.2027 or send a text message to 69050.

  1. Type PHXFAN
  2. Type in your issue or need, along with your location
  3. Press send
NO SMOKING POLICY
PET/SERVICE ANIMAL POLICY
CODE OF CONDUCT

TO ENSURE A SAFE, COMFORTABLE AND ENJOYABLE EXPERIENCE FOR ALL GUESTS AT PHOENIX RACEWAY, THE FOLLOWING CODE OF CONDUCT HAS BEEN ESTABLISHED:

  • Show respect to all guests, Raceway employees and their property
  • Comply with all local, state and federal law while on the Raceway property
  • Displays of the confederate flag will not be allowed
  • Smoking is not permitted in the grandstands, elevators/escalators, concourse area or within 20’ of any doorways.
  • Comply with all parking, camping and RV published rules
  • Follow all instructions of Raceway personnel
  • All persons entering the Raceway are subject to reasonable search to protect the safety of the public and to ensure compliance with this Code of Conduct
  • Items intended for sale or trade may not be brought onto Raceway property, including the parking lots, without a written agreement with the Raceway

REFRAIN FROM:

  • Sitting in a reserved grandstand seat without the appropriate ticket
  • Unruly, disruptive, verbally abusive, threatening or illegal behavior
  • Foul, abusive or obscene language, gestures, acts, signs or their display on clothing
  • Throwing objects within the stadium or onto the racing surface
  • Possession inside the track grounds of items not allowed for gate entry
  • Intoxication to the point of impairment or resulting in irresponsible behavior risking yourself or other guests
  • Fighting, taunting, harassing or threatening other guests, displaying signage or flags that impedes sightlines, the event broadcast or on-track competition or contains inappropriate, controversial, prejudicial, obscene or offensive symbols, slogans, language or imagery
  • Attempting to interfere with on-track competition

The unauthorized resale of tickets in, on or around the Raceway property is not permitted under any circumstances. Persons caught selling tickets in violation may have their tickets and their right to future tickets to the Raceway revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized Raceway ticket outlets only.

Phoenix Raceway management reserves the right to amend these items and has final determination in what is included in each. Guests are responsible for their own behavior and the behavior of guests who they have provided admissions to. If Raceway staff or Law Enforcement personnel need to respond to and intervene on any of the above prohibited behaviors, those found to be in violation of this Code of Conduct may be subject to ejection without refund. Violations may result in the loss ticket renewal privileges to future events and/or arrest.

With your help, every guest will have a positive and memorable experience while visiting Phoenix Raceway.

CASHLESS PAYMENTS

WE ARE GOING CASHLESS AT TRACK! This creates a contactless interaction that is both simple and safe for everyone!

  • Accepted forms of payment: Debit, Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Samsung Pay.
TICKET DELIVERY

All admission tickets, with the exception of camping passes, will be delivered via Tickets @ Home. This provides fans the flexibility to display tickets on their mobile devices for non-contact entry at the gates or the ability to print tickets at home from a computer and printer.

Tickets will be available to download and/or print in EARLY SEPTEMBER. Camping passes will be mailed TBD.

Below are instructions for accessing your tickets through your mobile device and computer. Please familiarize yourself with these instructions and save your tickets to your mobile device or print them out prior to your arrival to be ready before race day. As a best practice, you may also save your tickets in your digital wallet on Apple devices for easy access at the gate.

TICKETS @ HOME: MOBILE TICKETS

HILLSIDE POLICY

HILLSIDE GATE POLICY

PERMITTED ITEMS INCLUDE:

GEICO GECKO CAMPING POLICY

FACILITY RULES

SELF-CONTAINED RVS & AMENITIES

RV SERVICES
IMPORTANT FIRST AID INFORMATION

FRESH WATER

TRASH PICK-UPS

PUMPING

HELPFUL INFO

QUIET HOURS

CAMPGROUND HOSTS // ENTERTAINMENT

GUEST SERVICES

HELPFUL WEEKEND NUMBERS

IMPORTANT EMERGENCY INFORMATION

STAY CONNECTED AND NON-EMERGENCY INFORMATION

FREE Wi-Fi

GATE POLICIES

WHAT TO BRING WITH YOU!

ALCOHOL IS PROHIBITED.

ENTRY INFO

ADMISSIONS INCLUDED:

VEHICLES ALLOWED

INFORMATION COMING SOON

LOAD IN // LOAD OUT TIMES

LOAD IN

Begins Monday, TBD at 8:00 AM (local time)

LOAD OUT

Begins Monday, TBD. Campers are kindly asked to load out by noon (local time)

WEATHER POLICY

WHAT IS THE NASCAR EVENT POLICY FOR INCLEMENT WEATHER?

NASCAR and Phoenix Raceway officials will exhaust all efforts to ensure scheduled events take place on the originally scheduled day. In the event of inclement weather that causes a race to be postponed to a later date, the Weather Protection Program offers fans the opportunity to exchange their unused Grandstand tickets from the postponed race for any race of the same type at any NASCAR property in the next year.

The Weather Protection Program applies to regular grandstand tickets for all NASCAR Camping World Truck Series, NASCAR Xfinity Series and NASCAR Cup Series races at any participating venue that is postponed and rescheduled to a different date due to inclement weather. Fan(s) may exchange regular grandstand tickets that were not used on the rescheduled date for a future NASCAR race at an approved property. Unused regular grandstand tickets may be exchanged for a same-series grandstand ticket of equal or lesser value on a ticket-by-ticket basis based on event and seating location availability at the time of redemption. Complete the request form below or contact the track ticket office to inquire about eligibility and exchanging your ticket (ticket form will be posted only when inclement weather occurs).

WHICH TRACKS ARE PART OF THE WEATHER PROTECTION PROGRAM?
  • Auto Club Speedway
  • Darlington Raceway
  • Daytona International Speedway*
  • Homestead-Miami Speedway
  • Phoenix Raceway
  • Kansas Speedway
  • Martinsville Speedway
  • Michigan International Speedway
  • Richmond Raceway
  • Talladega Superspeedway
  • Watkins Glen International

*Fans may exchange tickets for any NASCAR event at Daytona International Speedway with the exception of the Daytona 500. If the Daytona 500 is postponed, Daytona 500 ticketholders may exchange their tickets for any approved event or the following year’s Daytona 500 event.

HOW MUCH DOES THE WEATHER PROTECTION PROGRAM COST?

Nothing. The protection is free for all customers with a paid regular NASCAR grandstand ticket at any of the 12 venues listed.

HOW DO I EXCHANGE MY TICKET(S) FOR A FUTURE RACE EVENT IF MY RACE IS POSTPONED?

Upon completion of the rescheduled event, the accountholder has 60 days to contact the ticket office at the venue where the race event was postponed by completing the website request form below. If requesting events that happen within the 60-day period all requests must be made prior to event weekend. A ticket agent will assist you with the exchange process for a regular grandstand ticket for a future NASCAR event at any of the 12 venues listed.

Our phone number is 866.408.7223.

FOR WHAT FUTURE EVENTS CAN I EXCHANGE UNUSED TICKETS?

Eligible regular grandstand tickets may be exchanged for any participating venue’s future NASCAR race within one (1) year of the original event date or for the same race the following year, excluding the Daytona 500. Only current Daytona 500 tickets can be redeemed for the next year’s Daytona 500. Eligible tickets must be redeemed within 60 days of completion of the postponed event. Regular grandstand tickets may only be exchanged for the same race series as the postponed event. If eligible regular grandstand tickets are not redeemed during the allotted timeframe set forth, the exchange opportunity will expire.

WHAT TICKETS ARE ELIGIBLE UNDER THIS POLICY?

Only regular grandstand tickets purchased directly from a participating venue are eligible for an exchange under this policy. Complimentary regular grandstand tickets are not eligible for exchange under this policy. Restrictions also apply to corporate tickets and other special purchase situations. Patrons should contact the track ticket office after the postponed event has been completed with questions regarding eligibility.

WHAT IF I USED SOME OF MY TICKETS FOR THE RESCHEDULED EVENT BUT NOT ALL OF THEM?

Any eligible unused regular grandstand ticket(s) for the rescheduled event date may be redeemed. Contact the track ticket office to inquire about the eligibility of your grandstand ticket(s).

WHAT ABOUT OTHER PURCHASED ITEMS SUCH AS PARKING, CAMPING, PIT OR FAN ZONE PASSES, ETC.?

The Weather Protection Program only covers regular grandstand tickets.

CAN I GET A CASH REFUND FOR MY TICKETS?

No. Cash refunds will not be issued. This policy allows regular grandstand tickets to be exchanged for future NASCAR races at any participating venue listed.

WHAT IF THE EVENT IS DELAYED?

The Weather Protection Program only applies if a race event is postponed and moved to a date other than the originally scheduled date. Delayed races regardless of the length of delay including if the event completes after 11:59PM would not be eligible.

DOES PHOENIX RACEWAY HAVE A WILL CALL WINDOW?

Yes! "Will Call" is for tickets purchased/paid for in advance but not received before the race. The Will Call window is located at the Gate 3 ticket office and opens on Friday of the race weekend. A photo ID is required to pick up tickets at Will Call and only the person whose name appears on the ticket account may pick up the tickets.

WHAT IF THE EVENT IS SHORTENED DUE TO WEATHER?

The Weather Protection Program will not apply to races that were shortened due to weather or other unforeseen circumstances where the event is counted as official by the appropriate sanctioning body.

WHAT IF AN ARCA MENARDS SERIES RACE IS CANCELED OR POSTPONED?

The ARCA Menards Series is NOT covered under our Weather Protection Program. If in the incident that the ARCA Menards Series race were to get postponed, guests would have the option to attend the postponed event - guests would need to bring their ticket from the previously scheduled event. If unable to attend the postponed event, no account credits or refunds would be issued.



Is your question not answered? Give us a call at 866.408.RACE (7223)!