FAQ

WHERE AND HOW CAN I PURCHASE RESERVED AND GENERAL ADMISSION/HILLSIDE?

To purchase tickets in-person visit the Phoenix Raceway Ticket Office (open Monday-Friday, 8 a.m.-5 p.m. MST, closed holidays) located at 125 S. Avondale Blvd., Suite 200, Avondale, AZ 85323. To purchase tickets over the phone, call the Phoenix Raceway Ticket Office at 866.408.RACE (7223). To buy tickets online, click here.

IS GENERAL ADMISSION SEATING AVAILABLE? WHAT IS HILLSIDE?

Yes! Phoenix Raceway Hillside general admission seating is available Sunday of race weekend. It is recommended that guests who purchase Hillside tickets bring a chair or blanket to sit on, as there are no actual seats on the hill. Entrances for the Hillside are located at Gate 9 and Gate 11. Full-size coolers are allowed on the hill but cannot contain glass containers or alcoholic beverages. Food and portable toilets are located nearby. Hillside tickets may include admission through the reserved grandstand gates (Gates 2-5) for access to the Midway. For accessible seating please call the Phoenix Raceway ticket office at 866.408.RACE (7223) or click here.

HOW DO I GET INTO THE PIT AND/OR GARAGE VIEWING AREA FOR THE NASCAR RACES?

The FanShield Infield Experience Pass is required for any fan to enter the pit area. Fans with an infield wristband have access to the fan side of the garages. You may purchase access to The FanShield Infield Experience by calling 866.408.RACE (7223) or by clicking here.

Pit availability depends on the on-track activity schedule. Smoking and alcoholic beverages are prohibited on pit road at all times. Guests must be mindful of security and NASCAR officials while on pit road. The FanShield Infield Experience Pass access depends on the specific event weekend. Per NASCAR, Minors (17 and under) admitted in the Pit area on Sunday only and must be accompanied by an adult or legal guardian.

On Sunday, The FanShield Infield Experience allows access to pit road and the area around the Pre-Race Stage. Access to pit road, excluding direct access to the race cars, is allowed up to 1 hour before the start of the race.

NASCAR controls garage access on their race weekends, meaning Phoenix Raceway does not sell garage passes.

CAN I BRING KIDS 17 & UNDER TO THE RACES?

Yes! Kids 17 & under are required to have tickets each day in the grandstands. Kids 12 and younger are $10 on the Hillside. To learn more about junior pricing on tickets and FanShield Infield Experience access or free tickets on Friday & Saturday, call the Phoenix Raceway Ticket Office at 866.408.RACE (7223) or click here.

HAVE CAMPING, HOSPITLITY WITH PARKING, OR TICKETS WITH PARKING PASS?

You will pick up your pass at track. GEICO Gecko Flats will be at Entry G and GEICO Gecko Dunes & Trails will be at Entry M.

DO YOU OFFER ADA PARKING OR INFORMATION?

We do! Learn more about our accessible (ADA) information here!

JOYRIDE GOLF CART TRANSPORTATION

Joyride will begin running approximately 8:00 a.m. to 9:00 a.m. on Thursday to Sunday and finish at approximately 9:00 p.m. on Thursday, 1:00 a.m. on Friday & Saturday, and 10:00 p.m. on Sunday. Carts can have limited availability depending on the time of day. To get a Joyride call 833.654.RIDE (7433).

ARE THERE RV ACCOMMODATIONS? HOW DO I GET A SPOT?

Yes! To inquire about a spot for the upcoming race weekend, call 866.408.RACE (7223). For more information on camping maps, rules and regulations, and RV services, please click here.

WHERE CAN I PICK UP CREDENTIALS & WHAT ARE THE TICKET OFFICE'S HOURS?

If you have applied for -- and have been approved to receive -- official race credentials, you can pick them up at the Credential Office at the Avondale Welcome Center (11465 W Civic Center Dr. Avondale, AZ 85323). Your photo ID will be required to retrieve your credentials. Note: You cannot pick up credentials for anyone other than yourself.

The ticket office at the Phoenix Raceway Administration Office is open from 8 a.m. to 5 p.m. local time, Monday through Friday.

During race weekend tickets can be purchased at-track at the Ticket Office at Gates 3. The ticket office is open when gates open until approximately halfway through each day's race. Hours are subject to change, so please call the ticket office at 866.408.RACE (7223) to verify hours on race weekends.

DOES PHOENIX RACEWAY HAVE A WILL CALL WINDOW?

Yes! "Will Call" is for tickets purchased/paid for in advance but not received before the race. The Will Call window is located at the Gate 3 ticket office and opens on Friday of the race weekend. A photo ID is required to pick up tickets at Will Call and only the person whose name appears on the ticket account may pick up the tickets.

WHAT'S THE BEST WAY TO GET TO THE TRACK?

Phoenix Raceway (track) is located at the following address:
7602 Jimmie Johnson Dr.
Avondale, AZ 85323

The track is approximately six miles south of Interstate 10 at Exit 131. It's located just south of the corner of Avondale Blvd. and Southern Rd. You can receive traveler information from the Arizona Department of Transportation by calling 511 or visiting az511.com.

WHERE CAN I GET PHOENIX RACEWAY SOUVENIRS?

Phoenix Raceway has numerous souvenir stands throughout the track offering collectibles, apparel, and more. These stands feature merchandise from all of the top NASCAR Cup Series, NASCAR Xfinity Series, and NASCAR Camping World Truck Series drivers and teams. Find merchandise for your favorite driver or team at the Merchandise Haulers inside the gates on the Midway during NASCAR Race Weekends.

ARE SOUVENIR PROGRAMS AVAILABLE?

Yes! Race weekend programs are packed with information and original articles about the featured races. The cost of a souvenir program varies from race weekend to race weekend. Program kiosks are located throughout the Midway.

DOES PHOENIX RACEWAY WORK WITH ANY AMBASSADOR PROGRAMS?

We do! Pollen is an approved ambassador program operator for Phoenix Raceway.

PUBLIC ADDRESS SYSTEM SIMULCASTED AT THE TRACK?

Phoenix Raceway’s track public address system is simulcast on 88.5 MHz FM. This can be tuned in with any standard FM radio/headset.

GATE / TICKET POLICY

GRANDSTAND POLICY
REFUND POLICY

The date and time of the event(s) listed are subject to change by Phoenix Raceway and/or the sanctioning body of the particular event. The ticket holder assumes responsibility for verifying the dates and times of the event(s) prior to travel or other arrangements in connection with the event(s). Phoenix Raceway does not offer refunds or exchanges of any tickets. All sales are final.

SeatGeek is the Official Ticket Marketplace of NASCAR. That means that regardless of whether tickets are sold out or hard to come by, you’ll always find great tickets on SeatGeek.

You can find tickets to upcoming events at Phoenix Raceway by clicking here, or just search “NASCAR” on SeatGeek.com to find upcoming races near you. If you can’t make a race and want to sell your tickets, navigate to SeatGeek.com, click on ‘Sell’ and follow the prompts to list them instantly.

NASCAR Championship Weekend // November 4-6, 2022

Dates are tentative and subject to change.

HOW DO I BUY AND SELL TICKETS ON SEATGEEK?

SeatGeek is the Official Ticket Marketplace of NASCAR. That means that regardless of whether tickets are sold out or hard to come by, you’ll always find great tickets on SeatGeek.

You can find tickets to upcoming events at Phoenix Raceway by clicking here, or just search “NASCAR” on SeatGeek.com to find upcoming races near you. If you can’t make a race and want to sell your tickets, navigate to SeatGeek.com, click on ‘Sell’ and follow the prompts to list them instantly.

TICKET DELIVERY

Ticket are now received digitally via Tickets @ Home. This provides fans the flexibility to display tickets on their mobile devices for non-contact entry at the gates or the ability to print tickets at home from a computer and printer.

NASCAR Championship Weekend tickets will be available to download and/or print around SEPTEMBER/OCTOBER. As a reminder, to receive your tickets they must be paid in full.

Below are instructions for accessing your tickets through your mobile device and computer. Please familiarize yourself with these instructions and save your tickets to your mobile device or print them out prior to your arrival to be ready before race day. As a best practice, you may also save your tickets in your digital wallet on Apple devices for easy access at the gate.

TICKETS @ HOME: DOWNLOAD TICKETS MOBILE DEVICE/PRINT @HOME

  • Open App
  • Select ‘Settings
  • Select ‘My User Profile
  • If you’re logged in, log out from the app
  • Select ‘Events’
  • Select ‘Link Account’
  • Login with your account email
    • If you do not already have a NASCAR.com account, or it is not the same email you use for managing your tickets, please create a new account using the same email address used in your ticket account
  • Go back to ‘Events’ Tab
  • When you refresh, you'll see your tickets!
CASHLESS PAYMENTS

WE ARE GOING CASHLESS AT TRACK! This creates a contactless interaction that is both simple and safe for everyone!

GUEST SERVICES // LOST & FOUND
EMERGENCIES AT TRACK

For life-threatening emergencies call 911. There also will be uniformed law enforcement officers, medical teams, and guest services representatives (wearing a red vest or a blue vest) positioned throughout the facility to assist you if your situation does not require an immediate emergency response.

FIRST AID STATIONS

There are three first aid locations inside the grandstand gates. Located in section 117 and 148 on level 3 on the grandstands. Additionally, there is a location in the infield.  These facilities are open to the public when gates open each day, one-hour post-race. Care center outside gate 5 is open 24-hours throughout the race weekend, beginning Friday at 8 a.m. through Monday at 6 a.m.

All first aid locations provide all levels of pre-hospital medical care, from basic first aid to advanced cardiac and trauma life support.

NON-EMERGENCY SITUATIONS

For non-emergency related guest service needs call 623.772.2027 or send a text message to 627227.

  1. Type PHXFAN
  2. Add a space
  3. Type in your issue or need, along with your location
  4. Press send

PLEASE NOTE: Standard text rates apply

NO SMOKING POLICY
PET/SERVICE ANIMAL POLICY
CODE OF CONDUCT

TO ENSURE A SAFE, COMFORTABLE AND ENJOYABLE EXPERIENCE FOR ALL GUESTS AT PHOENIX RACEWAY, THE FOLLOWING CODE OF CONDUCT HAS BEEN ESTABLISHED:

  • Show respect to all guests, Raceway employees and their property
  • Comply with all local, state and federal law while on the Raceway property
  • Displays of the confederate flag will not be allowed
  • Smoking is not permitted in the grandstands, elevators/escalators, concourse area or within 20’ of any doorways.
  • Comply with all parking, camping and RV published rules
  • Follow all instructions of Raceway personnel
  • All persons entering the Raceway are subject to reasonable search to protect the safety of the public and to ensure compliance with this Code of Conduct
  • Items intended for sale or trade may not be brought onto Raceway property, including the parking lots, without a written agreement with the Raceway

REFRAIN FROM:

  • Sitting in a reserved grandstand seat without the appropriate ticket
  • Unruly, disruptive, verbally abusive, threatening or illegal behavior
  • Foul, abusive or obscene language, gestures, acts, signs or their display on clothing
  • Throwing objects within the stadium or onto the racing surface
  • Possession inside the track grounds of items not allowed for gate entry
  • Intoxication to the point of impairment or resulting in irresponsible behavior risking yourself or other guests
  • Fighting, taunting, harassing or threatening other guests, displaying signage or flags that impedes sightlines, the event broadcast or on-track competition or contains inappropriate, controversial, prejudicial, obscene or offensive symbols, slogans, language or imagery
  • Attempting to interfere with on-track competition

The unauthorized resale of tickets in, on or around the Raceway property is not permitted under any circumstances. Persons caught selling tickets in violation may have their tickets and their right to future tickets to the Raceway revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized Raceway ticket outlets only.

Phoenix Raceway management reserves the right to amend these items and has final determination in what is included in each. Guests are responsible for their own behavior and the behavior of guests who they have provided admissions to. If Raceway staff or Law Enforcement personnel need to respond to and intervene on any of the above prohibited behaviors, those found to be in violation of this Code of Conduct may be subject to ejection without refund. Violations may result in the loss ticket renewal privileges to future events and/or arrest.

With your help, every guest will have a positive and memorable experience while visiting Phoenix Raceway.

HILLSIDE POLICY

PERMITTED ITEMS

PERMITTED ITEMS INCLUDE:

  • Pop up tents
  • Folding chairs
  • Blankets
  • Grills
  • A maximum of two (2) bags per person are allowed through admission gates.
    • Backpacks, diaper bags, clutch bags and fanny packs are permitted as long as they do not exceed a maximum size of 18”x18”x14”
    • One hard or soft-sided cooler per person (may contain ice)
    • A combination of any of the above mentioned items will be allowed
  • Sunscreen, sunblock, hand sanitizer, and bug spray (aerosol, gel or liquid forms)
  • Pre-packaged and sealed food and beverage items in clear bag or soft sided cooler (alcohol and glass are PROHIBITED)
  • Ice
  • Insulated cups (maximum size of 64 oz - no liquid inside)
  • Cameras, binoculars, scanners and headsets
  • iPads, tablets and laptop computers
  • Cigarettes and lighters
  • Service animals
  • Nationality flags attached to a pencil-sized wooden stick. Flags may not obstruct another fan's view of the racing action
  • Wagons

Phx 22 244926 Hillside Bag Policy Update Otl 4x8ft

PROHIBITED ITEMS

Phx 22 244926 Hillside Bag Policy Update Otl 4x8ft

GEICO GECKO CAMPING POLICY

RULES OF THE ROAD

RULES OF THE ROAD
EXIT & RE-ENTRY

Each reserved marked camping space is for 1 camping (livable) unit and 1 tow vehicle only. A reserved RV and vehicle pass/decal is required. The original RV pass must be affixed to the RV/vehicle at time of check in and remain affixed on the RV/ vehicle while parked on property. Pass cannot be tampered with or altered from original condition.

LOAD IN/OUT TIMES

LOAD IN

Begins MONDAY, OCT 31 at 8:00 AM (local time)

LOAD OUT

On MONDAY, NOV 7, campers are kindly asked to load out by 12:00 PM (local time)



RV SERVICES

CAMPGROUND SHOWERS

Four locations are provided free of charge. Please refer to your camping map for locations or click here. Please limit showers to 5 minutes. ADA showers are available at each shower location.

SHOWER HOURS:

TUESDAY, NOV 1  //4:00 PM – 10:00 PM

WEDNESDAY, NOV 2 // 6:00 AM - Noon; 4:00 PM - 10:00 PM

THURSDAY, NOV 3 // 6:00 AM - Noon; 4:00 PM - 10:00 PM

FRIDAY, NOV 4 // 6:00 AM - Noon; 4:00 PM - 10:00 PM

SATURDAY, NOV 5 // 6:00 AM - Noon; 4:00 PM - 10:00 PM

SUNDAY, NOV 6 // 6:00 AM - Noon; 4:00 PM - 10:00 PM

MONDAY, NOV 7 // 6:00 AM - Noon

IMPORTANT FIRST AID INFORMATION

There are three first aid locations located inside the grandstand gates. Two locations are located on level 3 of the grandstand (Section 117 and Section 148), one in The FanShield Infield between pit road and garage 3. The Fan Care Center is located outside Gate 5 and is open 24 hours beginning Friday, November 4, at 8 a.m. through Monday, November 7, at 6:00 a.m. All first aid and care center locations provide all levels of pre-hospital medical care, from basic first aid to advanced cardiac and trauma life support.

FRESH WATER
TRASH PICK-UPS

Please place your trash in the can provided near your campsite. Each trash can will be emptied every morning.

PUMPING
SAFETY MESSAGE

In our efforts towards providing a safe environment for our customers, NASCAR and NCOAA have partnered to raise awareness regarding the risks of carbon monoxide(CO) poisoning. CO poisoning can occur when using portable generators, vehicles and other combustible equipment. View CO info here.



HELPFUL WEEKEND INFO

CAMPGROUND HOSTS
GUEST SERVICES

Guest Services Information Booths are located in the Midway just inside Gate 3, on level 3 of the grandstands behind Sections 117 and 148, as well as in the FanShield Infield Experience.

HELPFUL WEEKEND NUMBERS

Guest Services: 623-772-2007
Friday – Sunday while gates are open

Event Operations: 623-772-2027
24 hours OCT 31 through NOV 6. Assistance with security, emergency services, trash removal, event information, etc.

Weather Hotline: 844-696-7223
The weather hotline is only active for inclement weather updates.

IMPORTANT EMERGENCY INFORMATION

For life-threatening emergencies call 911. There also will be uniformed law enforcement officers, medical teams, and guest services representatives (wearing a red vest or blue vest) positioned throughout the facility to assist you if your situation does not require immediate emergency response.

STAY CONNECTED AND NON-EMERGENCY INFORMATION

For non-emergency related needs call 623-772-2027 or send a text message to 69050.

  • Type PHXFAN
  • Add a space after PHXFAN
  • Type your issue or question & location
  • Press send

FOLLOW US AT @PhoenixRaceway on Facebook, Twitter, and Instagram

FREE WI-FI

Stay connected with free Wi-Fi available throughout all common areas, Midway, FanShield Infield Experience, and even in your grandstand seat!

Network: #PHXRaceway_GuestWifi

GATE POLICIES

WHAT TO BRING WITH YOU!

TEN THINGS TO PACK BEFORE CAMPING AT A NASCAR RACE

1. The biggest must-have of all // bug spray! Whether you‘re camping outside places like Bristol Motor Speedway, Pocono Raceway or Talladega Superspeedway, always make sure to pack bug spray to shoo away pests like mosquitos, bees, wasps and especially ants! Don‘t forget: pests love camping, too! They consider it an all-you-can-eat buffet, be it your food or, in the case of “skeeters,” your blood. Keep a can of bug spray in your bag, and don‘t forget the suntan lotion.

2. Practice makes perfect // If you‘re a camping newbie, DO NOT wait until you get to your campsite to figure out how to pitch your tent. Even if the instructions say you can be in business in five minutes or less, don‘t believe it if you have zero prior experience. Make several practice runs while still at home on learning a quick, efficient way to erect and take down your new tent. Also, put silicone treatment on both the inside and outside of your tent to make sure it‘s as waterproof as possible.

3. It‘s all about location, location, location // Make sure you pitch your tent on as level ground as you can find, and bring along two tarps or indoor/outdoor rugs, one that can essentially serve as your “living room” outside the tent, and another tarp for the interior of the tent to rest your sleeping bags upon and stay clean and dry. Lastly, if you can camp in locations that offer amenities including hot showers, clean restrooms, and some that even offer wi-fi connections, you‘ll have nearly all the comforts of home.

4. Getting a charge out of life, Part 1 // Don‘t forget a portable battery-powered radio — preferably one that includes a weather band (and alarm for approaching bad weather alerts) — and plenty of batteries. A radio not only keeps you connected with the news of the world and Motor Racing Network‘s or Performance Racing Network‘s broadcasts of NASCAR races, but it also keeps you informed of weather in your immediate area. If a storm front is moving in, a radio will help you prepare for what‘s to come, as well as allow time to seek shelter, if need be. Also, make sure you have at least a couple of flashlights (again, with plenty of backup battery power) or lanterns to show you the way in the darkness. One clever amenity we‘ve seen numerous campers use is to hang glow sticks to give a more comforting ambient light atmosphere around the campsite.

5. Getting a charge out of life, Part 2 // Be it talking, texting, checking email and social media, surfing the web or playing games, we love our cell phones. Unfortunately, the more we use our phones, the quicker the battery life dries up. Our best suggestion: invest in not one but two portable phone battery chargers. And like your phone, make sure they‘re fully charged before you leave home because it‘s easy to forget there isn‘t a wall plug or power strip that‘s accessible when you‘re in your tent.

6. Pack extra food and snacks (and ice!) // Your campsite menu plans are only limited by your imagination, from simple staples such as hamburgers and hot dogs, on up to ribs, steaks, chicken and more. Always bring more than enough non-perishables (aka canned food) in case you wind up staying an extra day or two, plus plenty of chips and other snacks to nibble on when you get the munchies (but be careful about leaving candy around, as the ants will descend upon you quicker than a mid-winter blizzard), plus plenty of water and other liquids to remain hydrated. Don‘t forget your cooler and lots of ice (or ice substitutes such as freeze packs and the like) to keep drinks, meats and other perishables cool and prevent spoilage. And bring several rolls of paper towels.

7. Pack extra clothes and blankets // Even if you camp for just one night, make sure to have plenty of blankets, pillows and extra dry clothes (including a jacket) in case you get stuck in the middle of a monsoon, your tent leaks or the 90-degree mid-afternoon temperature suddenly drops to 40 degrees at night, particularly in some of the more hilly areas near tracks such as Pocono, Bristol and New Hampshire. And don‘t forget one folding chair apiece for everyone in your camping party.

8. Bring extra cash, just in case // Even if you‘re the most prepared camper in the world, there‘s always the chance of unexpected expenses that can occur at the worst of times. Plus, what‘s going camping if you can‘t bring home a few racing souvenirs from the track, right? One key tip: if you take extra cash, make sure it‘s in your wallet only and that the wallet never leaves your sight or possession.

9. If possible, keep your vehicle close by // Unless you‘re in a motor home or trailer, having your vehicle parked close by allows an element of enhanced safety from both stormy weather as well as if a local bear or other wildlife wanders into your campsite (which admittedly is rare). And if your sleeping bag proves too hard to get some decent sleep, there‘s always the comfort of your car or truck to get some zzzzz‘s.

10. Don‘t be a litter bug // Bring plenty of garbage bags to clean up after yourself. Leave your campsite as you found it: clean! One other important thing: make sure that if you built one, that your campfire is completely extinguished before you leave. To paraphrase a line from Smokey The Bear, only YOU can prevent campsite fires!

Oh yes, one more thing — and perhaps the most important thing to pack of all: don‘t forget your race tickets!

WEATHER POLICY

WHAT IS THE NASCAR EVENT POLICY FOR INCLEMENT WEATHER?

NASCAR and Phoenix Raceway officials will exhaust all efforts to ensure scheduled events take place on the originally scheduled day. In the event of inclement weather that causes a race to be postponed to a later date, the Weather Protection Program offers fans the opportunity to exchange their unused Grandstand tickets from the postponed race for any race of the same type at any NASCAR property in the next year.

The Weather Protection Program applies to regular grandstand tickets for all NASCAR Camping World Truck Series, NASCAR Xfinity Series and NASCAR Cup Series races at any participating venue that is postponed and rescheduled to a different date due to inclement weather. Fan(s) may exchange regular grandstand tickets that were not used on the rescheduled date for a future NASCAR race at an approved property. Unused regular grandstand tickets may be exchanged for a same-series grandstand ticket of equal or lesser value on a ticket-by-ticket basis based on event and seating location availability at the time of redemption. Complete the request form below or contact the track ticket office to inquire about eligibility and exchanging your ticket (ticket form will be posted only when inclement weather occurs).

WHICH TRACKS ARE PART OF THE WEATHER PROTECTION PROGRAM?
  • Auto Club Speedway
  • Darlington Raceway
  • Daytona International Speedway*
  • Homestead-Miami Speedway
  • Phoenix Raceway*
  • Kansas Speedway
  • Martinsville Speedway
  • Michigan International Speedway
  • Richmond Raceway
  • Talladega Superspeedway
  • Watkins Glen International

*Fans may exchange tickets for any NASCAR event with the exception of the DAYTONA 500 at Daytona International Speedway and NASCAR Cup Series Championship at Phoenix Raceway. Only tickets for the DAYTONA 500 or NASCAR Cup Series Championship event may exchange into the same event following year. I.E. if the DAYTONA 500 is postponed, DAYTONA 500 ticket holders may exchange their tickets for any participating event or the following year's DAYTONA 500.

HOW MUCH DOES THE WEATHER PROTECTION PROGRAM COST?

Nothing. The protection is free for all customers with a paid regular NASCAR grandstand ticket at any of the 12 venues listed.

HOW DO I EXCHANGE MY TICKET(S) FOR A FUTURE RACE EVENT IF MY RACE IS POSTPONED?

Upon completion of the rescheduled event, the accountholder has 60 days to contact the ticket office at the venue where the race event was postponed by completing the website request form below. If requesting events that happen within the 60-day period all requests must be made prior to event weekend. A ticket agent will assist you with the exchange process for a regular grandstand ticket for a future NASCAR event at any of the 12 venues listed.

Our phone number is 866.408.7223.

FOR WHAT FUTURE EVENTS CAN I EXCHANGE UNUSED TICKETS?

Eligible regular grandstand tickets may be exchanged for any participating venue’s future NASCAR race within one (1) year of the original event date or for the same race the following year, excluding the Daytona 500. Only current Daytona 500 tickets can be redeemed for the next year’s Daytona 500. Eligible tickets must be redeemed within 60 days of completion of the postponed event. Regular grandstand tickets may only be exchanged for the same race series as the postponed event. If eligible regular grandstand tickets are not redeemed during the allotted timeframe set forth, the exchange opportunity will expire.

WHAT TICKETS ARE ELIGIBLE UNDER THIS POLICY?

Only regular grandstand tickets purchased directly from a participating venue are eligible for an exchange under this policy. Complimentary regular grandstand tickets are not eligible for exchange under this policy. Restrictions also apply to corporate tickets and other special purchase situations. Patrons should contact the track ticket office after the postponed event has been completed with questions regarding eligibility.

WHAT IF I USED SOME OF MY TICKETS FOR THE RESCHEDULED EVENT BUT NOT ALL OF THEM?

Any eligible unused regular grandstand ticket(s) for the rescheduled event date may be redeemed. Contact the track ticket office to inquire about the eligibility of your grandstand ticket(s).

WHAT ABOUT OTHER PURCHASED ITEMS SUCH AS PARKING, CAMPING, PIT OR FAN ZONE PASSES, ETC.?

The Weather Protection Program only covers regular grandstand tickets.

CAN I GET A CASH REFUND FOR MY TICKETS?

No. Cash refunds will not be issued. This policy allows regular grandstand tickets to be exchanged for future NASCAR races at any participating venue listed.

WHAT IF THE EVENT IS DELAYED?

The Weather Protection Program only applies if a race event is postponed and moved to a date other than the originally scheduled date. Delayed races regardless of the length of delay including if the event completes after 11:59PM would not be eligible.

DOES PHOENIX RACEWAY HAVE A WILL CALL WINDOW?

Yes! "Will Call" is for tickets purchased/paid for in advance but not received before the race. The Will Call window is located at the Gate 3 ticket office and opens on Friday of the race weekend. A photo ID is required to pick up tickets at Will Call and only the person whose name appears on the ticket account may pick up the tickets.

WHAT IF THE EVENT IS SHORTENED DUE TO WEATHER?

The Weather Protection Program will not apply to races that were shortened due to weather or other unforeseen circumstances where the event is counted as official by the appropriate sanctioning body.

WHAT IF AN ARCA MENARDS SERIES RACE IS CANCELED OR POSTPONED?

The ARCA Menards Series is NOT covered under our Weather Protection Program. If in the incident that the ARCA Menards Series race were to get postponed, guests would have the option to attend the postponed event - guests would need to bring their ticket from the previously scheduled event. If unable to attend the postponed event, no account credits or refunds would be issued.



Is your question not answered? Give us a call at 866.408.RACE (7223)!